AdrianMartinus

SHOP POLICIES

RETURNS
All sales are final, except jewelry which may be returned within 30 days of purchasing. Please note that jewelry will only be refunded, if it hasn't been worn.
Please contact us before purchasing, if you have any questions or concerns about an item.

DAMAGED ITEMS
Every item will be checked carefully before shipped. All items are made with the highest quality glues and construction methods and are packed carefully.
However, if an item is damaged during shipping you must take photos of the damage as soon as possible and send the photos to us using the Etsy message feature or send us an email at info [!at] adrianmartinus.com. From here, we will resolve the situation and pursue a damage claim with the shipping service.

PAYMENT

We accept visa, mastercard, american express.

SALES TAX
All Canadian customers will be charged a 5% sales tax.

SHIPPING OUTSIDE CANADA:
Please note that the customer is responsible for any custom fees or importation taxes that may apply. 
We ship items with Canada Post. However, Canada Post's size restrictions may not allow certain items (such as tables) to ship with them. If we can't ship items with Canada Post, items will be shipped with FedEx, Jori International Ltd. or UPS. 

US CUSTOMERS
Please note that we use either FedEx, UPS or Jori International for shipping larger orders, where Canada Post size restrictions apply. We strive to find the best rate and service for the specific order, to get your order to you safely and quickly.
Please note that any charges related to clearing your purchase and all custom
charges are not Adrian Martinus’ responsibility. All fees connected to this will be
charged to you, the importer.
Any order placed exceeding USD $2500 will require a formal entry into the US, even
if they are for personal use. This means that Customs and Border Protection (CBP) will require your EIN/tax identification number assigned by the IRS or your social security number. 

INTERNATIONAL CUSTOMERS:
When shipping internationally, we generally ship with Canada Post air or surface shipping. International orders (except most US orders) generally do not come with tracking and are not insured. Please contact us prior to purchasing if you wish to upgrade to an insured/tracked shipping option;

DISPATCH TIMES:
The timeframes for dispatching are listed under each item. If you need an item for a specific date, please contact us prior to ordering and we'll do our best to accommodate your wishes.

SHIPPING TIMES:
Within Canada shipping usually takes 1-9 business days.
Shipping to the US usually take around 5-10 business days. Please note that this may vary due to clearance times for customs and border protection.
International shipping times are about 4-6 weeks by surface and 1-2 weeks by air. Please note that this may vary due to clearance times for customs and border protection.

UNDELIVERABLE ITEMS:
It is the responsibility of the customer to provide an accurate shipping address at the time of purchase. We don't take responsibility if an item sent to the address given at the time of purchase can't be delivered.

ADDITIONAL FAQs:

CUSTOM ORDERS
Please contact us for any custom sizes, styles or designs you have in mind and we will get you a quote. We are fully certified carpenters and fluent in many forms of construction methods - from fine woodworking to concrete.